Find an Authorized Reseller
Find a Polycom-authorized reseller in your region who has achieved Platinum, Gold or Silver status.
FIND A PARTNERLearn why you should purchase Polycom-branded products and services only from authorized Polycom resellers
Benefits
When you purchase Polycom-branded products and services from an authorized Polycom reseller, you receive the following benefits:
- New product shipped in Polycom’s original packaging with Polycom original accessories and support documents.
- Polycom’s product warranty support. Review standard product warranty terms warranty terms here .
- Assistance from Polycom’s authorized resellers, who have the necessary qualifications and training, and who have access to Polycom resources, sales and technical personnel.
Risks
If you purchase Polycom-branded products from an unauthorized source, you face the following serious risks:
- The product is of unknown origin, previously used, or counterfeit.
- The product may be resold as “unused” – which is not new product.
- The product includes software that is no longer supported by Polycom & requires updates to prevent network vulnerability.
- The product is missing key accessories or components required for your region to ensure the product will work as needed.
- If product does not work properly, you will not be able to obtain support or a replacement under warranty.
- The product is not eligible to be supported by Polycom services.
- The product is not eligible product for a Polycom trade in promotional program.
How to Locate Authorized Polycom Resellers
Authorization Letter
If you are ever in doubt about a reseller or a distributor ask for proof of their status through an authorization letter from Polycom.
SAMPLE LETTERUnauthorized Sources
Polycom is not able to identify all persons and companies who falsely claim to be authorized Polycom sources. Nonetheless, Polycom has identified the companies below as unauthorized sources. The list below is subject to change and Polycom reserves the right to update this list at any time.
Also note, before purchasing a Polycom product from any seller on an internet marketplace such as Amazon, Newegg, etc., you should:
Obtain from the seller a copy of their authorization letter from Polycom (see sample authorization letter). Not every seller on Amazon is a Polycom authorized reseller that can provide adequate post-sales support. Determine where the product is being “ship from and sold by,” which can be found in the sold by information or in the seller information for each product listing. Products sold from unauthorized Amazon marketplace sources do not carry a warranty from Polycom and the item may not be as described in product listing.
