Authorized Polycom Partners

Unauthorized Sources

Polycom is not able to identify all persons and companies who falsely claim to be authorized Polycom sources. Nonetheless, Polycom has identified the companies below as unauthorized sources. The list below is subject to change and Polycom reserves the right to update this list at any time.

Also note, before purchasing a Polycom product from any seller on an internet marketplace such as Amazon, Newegg, etc., you should:

Obtain from the seller a copy of their authorization letter from Polycom (see sample authorization letter). Not every seller on Amazon is a Polycom authorized reseller that can provide adequate post-sales support. Determine where the product is being “ship from and sold by,” which can be found in the sold by information or in the seller information for each product listing. Products sold from unauthorized Amazon marketplace sources do not carry a warranty from Polycom and the item may not be as described in product listing.

When is a Polycom-branded product not Genuine?

These helpful tips can assist you in determining when a product may not be a genuine Polycom-branded product:

• The product does not come with any product documentation covering warranty terms, instructions for use or warnings.
• The documentation that is provided with the product does not appear to be original, but instead looks like a photocopy, or the documentation is provided only in one language.
• There are misspelled words or words that are grammatically incorrect in English either on the product’s labels or packaging or in the documentation.
• The packaging is of poor quality or condition, is dirty or includes scuff marks.
• The product labels are hard to read and/or are smudged in appearance.
• The product shows adhesive glue on sections where there are no labels affixed (i.e. suggesting that labels may have been removed).
• The product and/or its packaging does not include Polycom’s markings (i.e. part number, name, logo, and other third party certification markings).
• The product, packaging and/or labeling include different colors or shades of color.
• The product’s serial number is inconsistent with Polycom’s product numbering scheme, click here on where to find the product serial number for Polycom products.
• The unauthorized source is unwilling to confirm in writing that it is an authorized Polycom reseller.
• The unauthorized source is unwilling or cannot identify a Polycom authorized distributor from whom it purchased the products.