Polycom^® KIRK^® DECT Support Services

The Polycom® KIRK® DECT products now benefit from a new, wider range of Support Services customized to fit the needs of any KIRK DECT customer.

The support services are provided in order for you to achieve your business needs, resolve any issues you may experience, and restore you to optimal performance in the shortest time.

The following Polycom Support Services are currently available for the KIRK DECT products:

KIRK Basic Support provides basic support services for our customers and is included with your product purchase. You will have access to e-mail support within three working days during normal business hours, Monday through Friday in the designated support center's local time, or in accordance with your agreement, excluding national and local holidays. Dispatch replacement of handset and infrastructure will take place within 30 working days upon receipt of faulty product.

KIRK Standard Support provides a cost-effective solution to customers for whom system availability may be less critical. With KIRK Standard Support, you will have access to e-mail and phone support within normal business hours, Monday through Friday in the designated support center's local time, or in accordance with your agreement, excluding national and local holidays. Dispatch replacement of handset and infrastructure will take place within three (3) working days.

KIRK Extended Support is for customers who need immediate replacements, yet can meet critical system requirements without Polycom support on site. KIRK Extended Support provides assistance via e-mail or phone within normal business hours, Monday through Friday in the designated support center's local time, or in accordance with your agreement, excluding national and local holidays. In addition, you are guaranteed dispatch replacement of handsets within only one (1) day and advance dispatch replacement of infrastructure, which means that we ship you new infrastructure immediately upon the receipt of your request.

KIRK Superior Support offers a premium solution to customers whose system availability is critical. With KIRK Superior Support you receive phone and e-mail assistance at all times of the day and advance dispatch replacement of handsets as well as infrastructure. In case of a need for urgent onsite visits, Polycom will prioritize scheduling of higher-level technical expertise on the site, exclusive of charges for travel expenses.

KIRK Software Assurance keeps you updated and equipped with the quarterly KIRK software releases. In the KIRK Release Notes you can read in detail about the new software upgrades, features, and bug fixes. Furthermore, the KIRK Software Assurance will keep you on track with the latest developments within e.g. security, provisioning, PBX interoperability as well as feature additions to the SIP Communication Standard. To receive notifications about software releases and new features, please sign up to KIRK Technical News. KIRK Software Assurance is included within the warranty period, cf. your Polycom contact. Upon warranty expiration, the KIRK Software Assurance must be renewed annually.